If you are an existing patient, you may use the patient portal to request an appointment. Click Here to visit the patient portal or click the link in the main menu.
We take great pride in the personalized care we provide each and every patient. To better coordinate your care, we require that all new patient requests be scheduled through physician referrals. As such, please contact your physician to begin this process.
Once your physician has scheduled your new patient appointment with us, our scheduling coordinator will mail you a new patient packet or you can download the forms from here: (insert link to forms). Please complete them and submit them to us or print the forms to complete by hand and bring them with you to your 1st appointment. It is important that your referring physician supply us with all pertinent records so that your time here can be used to your best advantage. Please call your physician to ensure that your records have been sent to us.
To respect the appointment times of all our patients, we ask that you arrive 15 minutes early and that you bring your completed packet of forms, your insurance card(s), any pharmaceutical copay assistance card(s) you may have, a current list of all medications you take, an insurance referral from your PCP, if required by your insurance, and a valid photo id. If, however, you do not have your new patient packet completed prior to arriving to your scheduled appointment, please arrive at least 30 minutes prior to your scheduled appointment time to be able to do so before your appointment time. New patient packets that are not completed and turned in at least 15 minutes prior to your appointment time will need to be rescheduled. You will also be charged a no show fee of $150.00.
Message to ALL patients
We try our best to stay on schedule to minimize your waiting time. With the complicated disease state of many of our patients, it is not always possible to stay on time. We appreciate your understanding and patience under these circumstances.
If you are not comfortable speaking English please let the Practice know at the time you schedule your appointment, so we can arrange for an interpreter at no cost. Interpreters do need ample notice to be at your appointment.
If you cannot make it to your appointment, please contact us at least 24 hours in advance of your scheduled appointment time, and we will work with you to reschedule your appointment. In the event our office is closed, please leave a message in the general mailbox.
If you miss your appointment, are more than 5 minutes late for your appointment, or need to cancel or change your appointment with less than 24 business hours’ notice, you will be charged a $75 no show fee. We have this policy to respect our patients that are on a waiting list to be able to give them ample notice to arrive in a timely fashion for their appointment.
We do understand the need for emergency cancellations. Feel free to contact our Billing Manager, Annamarie, at extension 1248 if you need to discuss a missed appointment invoice.
We hope you understand that this policy is enforced to help protect the rights of our patients who need an appointment. This could be you one day.
Please know that the team at Emkey Arthritis will do everything possible to accommodate emergency appointment requests that are deemed necessary by the doctor. If you feel you need to be seen right away, please call the office and ask to speak to the provider’s medical assistant (Amber or Dena). They will note the information/problems you are experiencing and review them with the doctor. Our office will then call you back with a time to be seen by one of the providers.
Please call 911 or go to your nearest emergency room if you need immediate help.