Appointments

If you are an existing patient, you may use the patient portal to request an appointment. Visit the patient portal by clicking the link in the main menu. You may also call our office and our reception staff will gladly assist you. Kindly give 24 hour notice if rescheduling or cancelling an existing appointment. For any questions or concerns please call and speak with our clinical staff, as they are happy to help you

We take great pride in the personalized care we provide each and every patient. To better coordinate your care, we ask that all new patient requests be scheduled through physician referrals. As such, please contact your referring physician to begin this process.

Once your physician has referred your care to us, our new patient coordinator will call you to get you registered and schedule your new patient appointment with you. They will then direct you to our website to complete the new patient paperwork, or if you prefer mail you a new patient packet for you to complete and bring with you to your 1st appointment. It is important that your referring physician supply us with all pertinent records so that your time here can be used to your best advantage. Please call your physician to ensure that your records have been sent to us.

To respect the appointment times of all our patients, we ask that you arrive 20 minutes early and that you bring your completed packet of forms, your insurance card(s), any pharmaceutical copay assistance card(s) you may have, a current list of all medications you take with dosage, an insurance referral from your PCP, if required by your insurance, and a valid photo id. If, however, you do not have your new patient packet completed prior to arriving to your scheduled appointment, please arrive at least 30 minutes prior to your scheduled appointment time to be able to do so before your appointment time.

We can provide an interpreter for your appointment if you are not comfortable speaking English. If needed, please contact our office as soon as possible as we need ample notice to arrange this service for you.

There may be a need to acquire pre-authorization or pre-determination on some procedures depending on insurance requirements. We understand this process and will help in getting the approvals needed for your treatment. In the rare event that your insurance denies a procedure we will work with you to ensure you get the appropriate treatment for your diagnosis.

If you cannot make it to your appointment, please contact us at least 24 hours in advance of your scheduled appointment time, and we will work with you to reschedule your appointment. In the event our office is closed, please leave a message in the general mailbox.

If you miss your appointment, arrive more than 10 minutes late, or cancel or reschedule with less than 24 business hours' notice, a $75 no-show fee will apply for established patients, and a $125 fee will apply for new patient appointments. We have this policy to respect our patients that are on a waiting list to be able to give them ample notice to arrive in a timely fashion for their appointment.

We do understand the need for emergency cancellations. Feel free to contact our Billing Team, option #6 if you need to discuss a missed appointment invoice.

We hope you understand that this policy is enforced to help protect the rights of our patients who need an appointment. This could be you one day.

Please know that the team at Emkey Arthritis will do everything possible to accommodate emergency appointment requests..